Some of our customers have experienced difficulty
when using their credit cards online. We wish to inform you that
many banks now have integrated with 3D secure payment layer, and
our payment gateway is 3D compliant.
This means, holders of Visa or Mastercard issued by these banks
need to register themselves and obtain a password before they can
make future purchases. This ensures your card is used only by you,
and all future purchases will need this password. Some cardholders
will be prompted automatically to obtain their password online (the
first time they use their cards on a 3D compliant gateaway such
as ours) after being asked a few questions related to their credit
card.
If you are not prompted but still could not make payment due to
3D-compliant issues, we advise you to contact your bank.
For more information on registering your card for online usage,
its benefits and how it works, please read the annoucement from
Visa official website.
If you encounter any other problem, please call us at +603 7958
2578 or email to us at eshop[@]dumei.com.
By using
, you agree to abide and be bound by the following
Terms and Conditions.
reserves the right to modify the Terms and Conditions any
time without prior notice to you. Any such modifications shall take
effect from the moment such policies and terms and conditions are
posted on this Website. Please review this policy periodically.
Your continued use of
websites after any such amendments signifies your acceptance
thereof.
Privacy Policy
is committed to protecting your privacy. We use the information
we collect on the site to enhance your overall shopping experience.
We do not sell, trade, or rent your personal information to others.
Secure Payment
is set up to provide a pleasant online shopping experience
that is safe, easy to use and at the same time we maintain full
respect for the security and privacy of our customers.
All prices shown and all transactions are in Ringgit
Malaysia (MYR).
The processing service charged rate per order is 4.0%.
accepts Mastercard and Visa
credit card payments through our partner payment gateway
provider
"Mobile88.com". Payments
made for purchases from
will be reflected in your credit card statements as "Mobile88.com".
Our Web Site's payment gateway service provider support secure online
transation through Secure Socket Layer (SSL)
technology. All information that you provide during the shopping
process is encrypted for your protection. This would ensure your
details from being intercepted and used fraudulently as the information
travels over the Internet.
You will know you are in an encrypted area when you see your browser's
URL address displayed as "https://" mode instead of normal
"http://" mode. Another way to know about it is you will
see a solid key when using Netscape Navigator or a closed lock when
using Internet Explorer. Look for these signs before entering your
billing information.
Information provided to
as a result of your online purchase is treated as confidential,
and will never be disclosed or sold to any other parties. We are
delighted with your visit. We hope you will shop with us in the
utmost comfort and privacy.
Confirmation Of Order
Orders placed online will be confirmed and excuted only with the
full payment (according to the actual value of order) received.
No cancellation is allowed.
Shipping
Shipping cost will be based from our Shipping
Zones you selected based on your delivery address.
The order will be ship out via courier service. Kindly take note
that, all products need to be checked before signing or receiving
the package.
Delivery time
Please allow 2~5 working days for the delivery within Malaysia.
For oversea order, the actual delivery day will depend on your location.
We will only dispatch your order once we had received the acknowledgement
of payment from your goodself. Once the shipment is out, we will
notify the shipment tracking number by e-mail/sms.
Refund Policy
We regret to advise that we do not entertain any refunds
once the payment cleared and done for the order. However, the items
you ordered can be replace by others product with same/lower price
before its courier out.
Questions or Suggestions or Feedback From
You
If you have questions or suggestions about this privacy policy,
or your own personal information, please e-mail us at eshop[@]dumei.com
1. Manual payment to bank
2. Credit Card Online payment via IPAY88 Visa or Mastercard
Q:
How secure is shopping with
?
We want your online shopping to be worry-free, so we use SSL (Secure
Socket Layers)*, the industry standard encryption for online purchase
and payment gateway. All of your personal information, including
your credit card number, is encrypted by SSL while you are placing
the order.
SSL encrypts your order information to avoid the decoding of that
information by anyone other than
. To check the security of your connection, look at the URL address
bar of your browser window when you begin to checkout. If you see
an unbroken key or a closed lock (depending on your browser), then
SSL is active. When accessing a secure server, the first characters
of the site address will change from "http" to "https".
We endeavor to make every transaction you make at
100% safe.
* SSL available only if you make payment through our payment
gateway.
Q:
When I click on the button "Credit
Card Payment with IPAY88", nothing happens after that. Why ?
Please examine the settings of your internet browser
if pop-up blocker is turned on.
We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off
Pop-Up Blocker.
Q:
I came across the name IPAY88
in
, what is IPAY88 ?
accepts online credit card payment using IPAY88 (Malaysia Payment
System Compliance) and it is a secure online system that offers our
customers safe transaction over the internet. IPAY88 also uses 3D
secure where extra authentication from the bank is required.
Q:
Why do I have Mobile88.com in
my credit card transaction records rather than
?
Do not worry because our payment gateway partner, IPAY88
(owned by Mobile88.com Sdn Bhd) collects payment on behalf of
.
Q:
Why Mobile88.Com is on my billing
statement ?
IPAY88 Sdn Bhd has appointed Mobile88.Com Sdn Bhd as
its sole authorized reseller of all IPAY88 merchants. If you have
a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement,
it is very likely that you or someone in your household placed an
online order with us.
Q:
How do I know if my payment has
gone through ?
When you submit your payment details, the IPAY88 payment service
will request authorisation from your Card Issuer and carry out any
fraud screening checks on
. Depending on the outcome of the authorisation request, you will
see either a successful or a failed message on screen which will
confirm the result of your transaction.
A successful payment will also be confirmed by email. This email
will include the details of your purchase and your Transaction ID,
which is a unique reference for your payment, and should be quoted
on any correspondence with
. It will be sent by IPAY88 to the email address you have provided
when entering your payment details.
If you receive more than one email and you have only made one purchase,
please contact eshop[@]dumei.com
and inform us that you have placed multiple orders by mistake. We
will arrange a refund if required/necessary.
Q:
Why my payment was declined ?
This could be for many different reasons, however, IPAY88 is not
informed of the exact reason why the transaction has been declined.
Reasons why your payment was declined includes:
Some of the card/personal details entered does not match the
information held by your Card Issuer
You do not have enough cleared funds on your card to cover the
amount of the purchase
Your card has been reported as lost/stolen and been cancelled
by your Card Issuer
Your card has or is due to expire and has been replaced by your
Card Issuer
Your card has recently been replaced by your Card Issuer but
not yet activated
Your card cannot be used to pay for goods/services in a Cardholder-Not-Present
environment (online/over the internet)
There may be a problem with your Card Issuers authorisation
system
You haven't activated 3-D Secure (Verified by Visa and MasterCard
SecureCode) of your card
If you are sure that one of the reasons above does not apply to
your payment attempt, we recommend that you try again. However,
should the problem persist, please contact your Card Issuer to find
out further information.
If this means you are unable to pay by credit card or online Banking
through IPAY88, please email us at eshop[@]dumei.com.
Q:
iPay88 Fraud Prevention Mechanism.
Online fraud always is the major challenge to all online merchants.
iPay88 Fraud Prevention Mechanism is built to assist online merchants
to minimize their online fraud. It will be upgraded from time to
time to fight against the latest online fraud. The mechanism is
divided into 2 sections:
A. Before Payment Authorization:
Transaction Filtering
Purchase Frequency Control
Transaction Amount Limit
Blacklist Database
B. After Payment Authorization:
Automated Fraud Screening
Is a tool to examines an online transaction to detect fraudulent
transaction based on few key features such as Geographical IP
address, Email, Bank Identification Number, etc.
Fraud Monitoring
Through our analysis, iPay88 have been able to identify traits
and patterns that are associated with fraudulent orders. iPay88
Risk Management Officer will monitor merchants? transactions
during working hours. He/she will alert you when fraud suspected.
3D-Secure Compliance
3D-Secure is a XML-based protocol to allow authentication of
cardholders of credit card companies in online credit card transactions.
3D was developed by Visa to improve the security of Internet
Payments. It was adopted and is offered with the service name
"Verified by Visa" (by Visa) and "MasterCard
SecureCode" (by MasterCard). Under 3D authentication program,
online buyer will be redirected to their issuer bank page where
extra password or security info needed for authentication after
they entered Credit Card No, CVC/CVV2 and Expiry Date at Credit
Card Payment Interface. Thus, online buyers need to enroll for
the authentication code with their issuer bank before any e-Payment,
usually via bank's official page.