LATEST CREDIT CARD ANNOUCEMENT at !

Some of our customers have experienced difficulty when using their credit cards online. We wish to inform you that many banks now have integrated with 3D secure payment layer, and our payment gateway is 3D compliant. This means, holders of Visa or Mastercard issued by these banks need to register themselves and obtain a password before they can make future purchases. This ensures your card is used only by you, and all future purchases will need this password. Some cardholders will be prompted automatically to obtain their password online (the first time they use their cards on a 3D compliant gateaway such as ours) after being asked a few questions related to their credit card.

If you are not prompted but still could not make payment due to 3D-compliant issues, we advise you to contact your bank.

For more information on registering your card for online usage, its benefits and how it works, please read the annoucement from Visa official website.

If you encounter any other problem, please call us at +603 7958 2578 or email to us at eshop[@]dumei.com.

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By using , you agree to abide and be bound by the following Terms and Conditions.

reserves the right to modify the Terms and Conditions any time without prior notice to you. Any such modifications shall take effect from the moment such policies and terms and conditions are posted on this Website. Please review this policy periodically. Your continued use of websites after any such amendments signifies your acceptance thereof.

Privacy Policy

is committed to protecting your privacy. We use the information we collect on the site to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Secure Payment

is set up to provide a pleasant online shopping experience that is safe, easy to use and at the same time we maintain full respect for the security and privacy of our customers.

All prices shown and all transactions are in Ringgit Malaysia (MYR).
The processing service charged rate per order is 4.0%.

accepts Mastercard and Visa credit card payments through our partner payment gateway provider
"Mobile88.com". Payments made for purchases from will be reflected in your credit card statements as "Mobile88.com".

Our Web Site's payment gateway service provider support secure online transation through Secure Socket Layer (SSL) technology. All information that you provide during the shopping process is encrypted for your protection. This would ensure your details from being intercepted and used fraudulently as the information travels over the Internet.

You will know you are in an encrypted area when you see your browser's URL address displayed as "https://" mode instead of normal "http://" mode. Another way to know about it is you will see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer. Look for these signs before entering your billing information.

Information provided to as a result of your online purchase is treated as confidential, and will never be disclosed or sold to any other parties. We are delighted with your visit. We hope you will shop with us in the utmost comfort and privacy.

Confirmation Of Order

Orders placed online will be confirmed and excuted only with the full payment (according to the actual value of order) received. No cancellation is allowed.

Shipping

Shipping cost will be based from our Shipping Zones you selected based on your delivery address.

The order will be ship out via courier service. Kindly take note that, all products need to be checked before signing or receiving the package.

Delivery time

Please allow 2~5 working days for the delivery within Malaysia. For oversea order, the actual delivery day will depend on your location. We will only dispatch your order once we had received the acknowledgement of payment from your goodself. Once the shipment is out, we will notify the shipment tracking number by e-mail/sms.

Refund Policy

We regret to advise that we do not entertain any refunds once the payment cleared and done for the order. However, the items you ordered can be replace by others product with same/lower price before its courier out.

Questions or Suggestions or Feedback From You

If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at eshop[@]dumei.com

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We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption for online purchase and payment gateway. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than . To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https". We endeavor to make every transaction you make at 100% safe.

* SSL available only if you make payment through our payment gateway.

When you submit your payment details, the IPAY88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on . Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.

A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with . It will be sent by IPAY88 to the email address you have provided when entering your payment details.

If you receive more than one email and you have only made one purchase, please contact eshop[@]dumei.com and inform us that you have placed multiple orders by mistake. We will arrange a refund if required/necessary.

This could be for many different reasons, however, IPAY88 is not informed of the exact reason why the transaction has been declined. Reasons why your payment was declined includes:

• Some of the card/personal details entered does not match the information held by your Card Issuer
• You do not have enough cleared funds on your card to cover the amount of the purchase
• Your card has been reported as lost/stolen and been cancelled by your Card Issuer
• Your card has or is due to expire and has been replaced by your Card Issuer
• Your card has recently been replaced by your Card Issuer but not yet activated
• Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
• There may be a problem with your Card Issuer’s authorisation system
• You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

If you are sure that one of the reasons above does not apply to your payment attempt, we recommend that you try again. However, should the problem persist, please contact your Card Issuer to find out further information.

If this means you are unable to pay by credit card or online Banking through IPAY88, please email us at eshop[@]dumei.com.

Online fraud always is the major challenge to all online merchants. iPay88 Fraud Prevention Mechanism is built to assist online merchants to minimize their online fraud. It will be upgraded from time to time to fight against the latest online fraud. The mechanism is divided into 2 sections:

A. Before Payment Authorization:

• Transaction Filtering
• Purchase Frequency Control
• Transaction Amount Limit
• Blacklist Database

B. After Payment Authorization:

• Automated Fraud Screening

  Is a tool to examines an online transaction to detect fraudulent transaction based on few key features such as Geographical IP address, Email, Bank Identification Number, etc.

• Fraud Monitoring

  Through our analysis, iPay88 have been able to identify traits and patterns that are associated with fraudulent orders. iPay88 Risk Management Officer will monitor merchants? transactions during working hours. He/she will alert you when fraud suspected.

• 3D-Secure Compliance

  3D-Secure is a XML-based protocol to allow authentication of cardholders of credit card companies in online credit card transactions. 3D was developed by Visa to improve the security of Internet Payments. It was adopted and is offered with the service name "Verified by Visa" (by Visa) and "MasterCard SecureCode" (by MasterCard). Under 3D authentication program, online buyer will be redirected to their issuer bank page where extra password or security info needed for authentication after they entered Credit Card No, CVC/CVV2 and Expiry Date at Credit Card Payment Interface. Thus, online buyers need to enroll for the authentication code with their issuer bank before any e-Payment, usually via bank's official page.